At Cleverkins, every order is packed with love and care to ensure your little one’s learning joy reaches you safely and on time. 💛
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1. Order Processing Time
• All orders are processed within 2–4 business days after payment confirmation.
• Customized books (like All About Me) may take 5–7 business days for personalization and quality checks before dispatch.
• Orders are not shipped or delivered on Sundays or public holidays.
If we experience a high volume of orders, processing may take slightly longer — we’ll always keep you informed via email or WhatsApp.
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2. Shipping & Delivery
• We ship across India through trusted delivery partners such as Blue Dart, Delhivery, and India Post.
• Once your order is dispatched, you will receive a tracking number via email or SMS to follow your delivery in real time.
• Standard delivery time: 5–8 business days after dispatch (depending on your location).
📦 Estimated Total Delivery Time:
Metro cities: 5–7 business days
Non-metro areas: 7–10 business days
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3. Shipping Charges
• Shipping charges are calculated at checkout based on your delivery location and order weight.
• Free shipping may be available on promotional offers or above a certain order value (as mentioned on the website).
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4. Incorrect Address / Failed Delivery
Please make sure your shipping address and phone number are entered correctly during checkout.
If a parcel is returned due to an incorrect or incomplete address, reshipping charges will apply.
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5. Order Tracking
Once your order is shipped, you’ll receive an email/SMS with the tracking ID and link to monitor your parcel’s journey.
If you face any tracking issues, you can reach out to us at 📧 [hello@cleverkins.in]
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6. Damaged Packages
If your package arrives damaged, please:
• Record an unboxing video, and
• Contact us within 24 hours of delivery with photos or video proof.
We’ll quickly resolve the issue as per our Refund Policy.
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7. Contact Us
For any shipping-related questions or assistance, please contact:
📧 sproutingminds2102@gmail.com
💛 Team Cleverkins
