Refund policy
At Cleverkins, each product is packed with care and love to reach you in perfect condition. ๐
Since our activity books are made to order and often customized, we only accept returns in the case of damaged or defective products.
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1. Return Eligibility
We accept returns only if:
โข The product is damaged, defective, or incorrect at the time of delivery.
โข The damage is clearly visible in the unboxing video shared by you.
To help us serve you better, we request you to record a video while unboxing your order โ from the moment the parcel is opened till the product is fully visible. This helps us verify and process your request smoothly.
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2. How to Request a Return
If your order meets the above conditions:
ย 1. Please contact us within 24 hours of delivery at ย cleverkins06@gmail.com.
2. Attach the unboxing video clearly showing the issue.
3. Our team will review your request within 2โ3 working days and confirm the next steps.
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3. Refund or Replacement
Once approved, you may choose one of the following options:
โข A replacement product (for the same item), or
โข A refund to your original payment method (processed within 5โ7 working days).
Refunds are not available for:
โข Products damaged due to mishandling after delivery
โข Missing unboxing video
โข Personalized/customized books
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4. No Return / Refund Cases
We do not accept returns or refunds for:
โข Change of mind
โข Incorrect personalization details entered by the customer
โข Products damaged after opening without video proof
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5. Contact Us
For any concerns, please reach out to us at:
๐ง cleverkins06@gmail.com
๐ Team Cleverkins
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Clcik here - Return or Refund
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