Refund policy

At Cleverkins, each product is packed with care and love to reach you in perfect condition. 💛
Since our activity books are made to order and often customized, we only accept returns in the case of damaged or defective products.

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1. Return Eligibility

We accept returns only if:
• The product is damaged, defective, or incorrect at the time of delivery.
• The damage is clearly visible in the unboxing video shared by you.

To help us serve you better, we request you to record a video while unboxing your order — from the moment the parcel is opened till the product is fully visible. This helps us verify and process your request smoothly.

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2. How to Request a Return

If your order meets the above conditions:
 1. Please contact us within 24 hours of delivery at  cleverkins06@gmail.com.
2. Attach the unboxing video clearly showing the issue.
3. Our team will review your request within 2–3 working days and confirm the next steps.

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3. Refund or Replacement

Once approved, you may choose one of the following options:
• A replacement product (for the same item), or
• A refund to your original payment method (processed within 5–7 working days).

Refunds are not available for:
• Products damaged due to mishandling after delivery
• Missing unboxing video
• Personalized/customized books

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4. No Return / Refund Cases

We do not accept returns or refunds for:
• Change of mind
• Incorrect personalization details entered by the customer
• Products damaged after opening without video proof

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5. Contact Us

For any concerns, please reach out to us at:
📧 cleverkins06@gmail.com
💛 Team Cleverkins

 

Clcik here - Return or Refund